Deputy Manager - WFM (Capacity Planning) We are hiring a Deputy Manager with experience in Workforce Management (WFM), specifically in Capacity Planning. The ideal candidate will have a strong understanding of WFM principles, possess leadership skills, and be capable of managing capacity planning for optimal workforce efficiency. Key Responsibilities include overseeing the workforce management and capacity planning processes to ensure optimal staffing levels, analyzing historical data and forecasting future trends to support decision-making, collaborating with operations teams to improve efficiency and performance, providing insights and recommendations to improve resource utilization, and managing real-time adjustments to workforce deployment as necessary. The candidate must have proven experience in Workforce Management (WFM) with a focus on Capacity Planning, strong analytical and data interpretation skills, excellent communication and leadership abilities, and the ability to w...
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