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Showing posts with the label TechnicalSupport

Senior Customer Success Engineer

Job Title: Customer Success Engineer (SDWAN) Company: Reputed Leading Company Job Description: We are looking for a skilled Customer Success Engineer specializing in SDWAN to join our team. The successful candidate will have a strong background in network security, cloud platforms, and technical support, ensuring the optimal use of our products and services.   Responsibilities:   Management of the Palo Alto Prisma, Panorama, Firewall Network   Oversee daytoday operations of the Palo Alto Firewall and related administration.   Ensure endtoend delivery of our network security solutions.   Technical Experience:   HandsOn Expertise:     Good knowledge of Windows/Linux OSbased applications (installation, troubleshooting, debugging).     Experience with networking security (Static Routes, RIP, OSPF, BGP, LDAP, IPSEC, SSLVPN, NAT, GRE).     Proven track record in handling customer escalations, balancing expectati...

Job Opening for Customer Engineer

  JD –Customer Success Engineer (Cloud access security broker (CASB) Customer Success Engineers (CSEs) provide deep product-level expertise in deployment, adoption and optimization, communicating new versions/features, offering product support and advisories and helping to resolve escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organization. Product Expertise   As a Customer Success Engineer, you will work with Professional Services, Product, Engineering and Account teams to ensure our customers and partners get the most out of our products.   Provide deep product-level technical expertise in deployment, software upgrades, optimization, new versions/features, product advisories and hardware and software lifecycle.   Product Adoption    Serve as a customer advocate driving product adoption through upgrade planning, best practice assessme...

Hiring Customer Engineer

  Job Title: Customer Success Engineer Company: Reputed Leading Company Job Description: JD   Customer Success Engineer (Network Security Engineer   L2 and L3 Support in Network Security) Responsibilities: ·        Handson installation, troubleshooting, and debugging. ·        Manage customer escalations, balance expectations, and negotiate successful resolutions. ·        Work with public cloud platforms (IaaS) and networking devices (Switches and Routers). ·        Manage Palo Alto Prisma, Panorama, and Firewall Network. ·        Lead daytoday operations and administration of the Palo Alto Firewall. ·        Ensure endtoend delivery. Technical Experience: ·        Proficient in Networking Security (Static Routes, RIP, OSPF, BGP, LDAP, IPSEC, ...