Senior Manager Opening **Company:** Leading General Insurance Co **Location:** Vashi, Mumbai Role: Chief Manager, Process Excellence Group Business Group: Service, Operations & Tech Vertical:Quality Assurance Reporting To:Vice President, Customer Experience Key Responsibilities: - Lead cross-functional process improvement projects using process excellence methodology to standardize customer impacting processes. - Evaluate and initiate six sigma improvement projects, serving as project lead or coach. - Conduct process workshops, document process maps, and prioritize improvement projects. - Prepare project updates, business reports, and presentations. - Review process notes/manuals for enhancing customer experience via process improvements. - Plan and schedule business process reviews, ensuring active processes at all times. - Manage internal and external ISO 9001 QMS audits, including refresher trainings. - Monitor Business Process Management tool for process modeling and manag...
At Jobs24x7 Recruitment Consultancy, we understand the importance of work-life balance in promoting employee well-being and productivity. We encourage flexible working hours, remote work options, and wellness programs that allow our employees to balance their professional responsibilities with their personal lives