JD –Customer Success Engineer (Cloud access security broker (CASB) Customer Success Engineers (CSEs) provide deep product-level expertise in deployment, adoption and optimization, communicating new versions/features, offering product support and advisories and helping to resolve escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organization. Product Expertise As a Customer Success Engineer, you will work with Professional Services, Product, Engineering and Account teams to ensure our customers and partners get the most out of our products. Provide deep product-level technical expertise in deployment, software upgrades, optimization, new versions/features, product advisories and hardware and software lifecycle. Product Adoption Serve as a customer advocate driving product adoption through upgrade planning, best practice assessme...
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