Openings for RTA and WFM Resource Location:Gurgaon Company:MNC KPO Experience:4 to 10 years Shift:24/7, 5 working days Role and Key Responsibilities: - Manage a team of Real Time Analysts. - Align schedules across partner/in-house sites with staffing requirements and operational metrics on an intraday basis. - Communicate with WFM Scheduling Manager for near-term action plans and schedule improvement. - Identify and analyze issues, complete post-mortem reports, and provide feedback. - Communicate with Partner/Client POCs to address variances. - First level of Escalation for Intraday issues. - Design/Modify/Implement processes to increase RTA effectiveness. Key Skills and Knowledge: - 1+ years of experience in managing a Real Time team with a total RTA experience of at least 3+ years. - Experience in managing a multi-site and multivendor environment. - Strong communication and decision-making skills. - Strong business acumen. - Proactive and collaborative mindset. - Analytical and probl...
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