Senior Manager Opening
**Company:** Leading General Insurance Co
**Location:** Vashi, Mumbai
Role:
Chief Manager, Process Excellence Group
Business Group:
Service, Operations & Tech
Vertical:Quality Assurance
Reporting To:Vice President, Customer Experience
Key Responsibilities:
- Lead cross-functional process improvement projects using process excellence methodology to standardize customer impacting processes.
- Evaluate and initiate six sigma improvement projects, serving as project lead or coach.
- Conduct process workshops, document process maps, and prioritize improvement projects.
- Prepare project updates, business reports, and presentations.
- Review process notes/manuals for enhancing customer experience via process improvements.
- Plan and schedule business process reviews, ensuring active processes at all times.
- Manage internal and external ISO 9001 QMS audits, including refresher trainings.
- Monitor Business Process Management tool for process modeling and manage rollout of new/revised processes.
- Apply for Business Excellence awards nationally and internationally.
- Liaise with technology team for timely delivery of requirements and coordinate user acceptance tests.
- Maintain a repository of BRS documents with version control and BCP adherence.
Requirements:
- Qualification: Six Sigma Black Belt certified, preferably PMP certified.
- Software Competency: MS Project, Visio.
- Experience: 10-12 years overall, with a minimum of 2 years in a similar role in customer service.
To Apply:
Interested candidates, please email your CV to khanted.pankaj@gmail.com. If not interested, kindly refer someone from your network.
Regards,
Pankaj B Khanted
Genext Consultants
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